Refund / Cancellation Policy

How cancellations, rescheduling, and refunds are handled for studio bookings and production Services at Studio Teczie.

This Refund/Cancellation Policy applies to all studio bookings and Services offered by Studio Teczie (“we”). As we provide time-slot-based studio rental and production Services rather than physical products, refunds and cancellations are handled as outlined below. This Policy forms part of our Terms & Conditions.

01 — Booking Confirmation

A studio slot or Service is considered confirmed only once advance payment (where applicable) has been received and a booking confirmation has been shared with you via email, message, or invoice.

02 — Cancellations by the Client

Cancellations made at least 48 hours before the scheduled session time are eligible for a full refund of the advance amount paid, or the option to reschedule at no additional cost.
Cancellations made between 24 and 48 hours before the scheduled session time are eligible for 50% refund of the advance amount paid, or a one-time free reschedule, subject to slot availability.
Cancellations made less than 24 hours before the scheduled session time, or no-shows, are not eligible for a refund.
To cancel or reschedule, please contact us as early as possible via email or phone, quoting your booking reference.

03 — Rescheduling

Rescheduling requests are subject to studio availability and must be made in accordance with the timelines set out above.
We allow one free reschedule per booking, provided the request is made at least 24 hours in advance. Subsequent rescheduling requests may be subject to a rescheduling fee.
Rescheduled sessions must generally be availed within 30 days of the original booking date, unless otherwise agreed in writing.

04 — Cancellations or Changes by Studio Teczie

If we are unable to honor a confirmed booking due to unforeseen circumstances, equipment failure, or reasons within our control, we will offer you either a full refund of the amount paid or a rescheduled session at the earliest available slot, at your preference, at no additional cost.

05 — Refunds for Production and Editing Services

Once video or audio editing, post-production, or content creation work has commenced on a project, fees paid for that work are non-refundable, as they reflect time and resources already committed.
If a project is cancelled before production work has begun, any advance paid specifically for that project will be refunded after deducting charges for work already completed, if any, such as pre-production planning or scheduling.

06 — Non-Refundable Circumstances

Refunds will not be provided in the following situations:

No-show at the scheduled session without prior cancellation notice.
Late arrival resulting in a shortened session, where the session proceeds within the remaining slot time.
Dissatisfaction with creative or subjective outcomes that were produced in line with the agreed brief or scope.
Cancellation after production or editing work has already commenced, as described in Section 5.

07 — Refund Method and Timeline

Approved refunds will be processed to the original mode of payment within 7-10 business days of approval. Processing times may vary depending on your bank or payment provider.

08 — How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, please contact us with your booking details:

09 — Changes to This Policy

We may update this Refund/Cancellation Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” Continued use of our Services after such changes constitutes acceptance of the updated Policy.